Seller Policy Pages

Seller Commission Policy and Guidelines

Commission Rates for Sellers by Category:

1. Consumer Electronics

   • Audio Devices: 7%
   • Laptops & Televisions: 5%
   • Cameras: 9%
   • Camera Accessories: 8.9%
   • Mobile Phones & Accessories: 10%
   • Smartphones: 4%
   • Wearable Technology: 4%

2. Computers & Accessories

   • Laptops: 4%
   • Desktop Computers: 3%
   • Monitors: 7%
   • Keyboards & Mice: 8%
   • Printers & Scanners: 4%
   • Laptop Bags & Sleeves: 12%

3. Home Appliances & Decor

   • Kitchen Appliances: 10%
   • Furniture: 8%
   • Home Decor: 9%
   • Rugs & Carpets: 12.3%

4. Gaming & Accessories

   • Gaming Consoles: 8%
   • Gaming Headsets: 7%
   • Controllers: 4%
   • Game Titles: 4%
   • Gaming Chairs: 8%

5. Fashion & Apparel

   • Clothing: 10%
   • Shoes: 8%
   • Jewelry: 10%
   • Watches: 11%
   • Women’s Clothing: 13.5%

6. Health & Beauty

   • Skincare: 9%
   • Makeup: 10%
   • Grooming Products: 6%
   • Fragrances: 9%

7. Books, Stationery & Office Supplies

   • Books: 8%
   • Stationery: 7%

8. Sports & Outdoors

   • Sports Equipment: 7%
   • Adventure Gear: 8%
   • Gym Equipment: 8%

9. Toys & Baby Products

   • Toys & Playtime: 8%
   • Baby Clothing & Accessories: 10%
   • Diapers & Changing: 0%

Seller Responsibilities and Policies:

1. Product Listings & Accuracy:

   • Sellers must ensure that all product descriptions, images, and details are accurate and up to date.
   • Stock levels must be correctly maintained. Inaccurate stock listings that result in failed order fulfillment may lead to penalties.

2. Shipping & Delivery:

   • Sellers are required to ship orders within the specified time frame.
   • Delays in shipping or failing to deliver can lead to negative ratings, cancellation of orders, or suspension from the marketplace.

3. Return & Refund Handling:

   • Sellers must accept return requests in compliance with the platform's return and refund policies.
   • All returns must be processed within 5 business days after receiving the returned product.
   • Refunds should be issued for undamaged, unused products returned in original packaging.

4. Commission Deduction:

   • Commission fees will be automatically deducted from the sale amount based on the category of the product sold.
   • Sellers will receive the remaining balance after the commission and any applicable service fees are deducted.

5. Product Loss or Damages:

   • In case of product loss or damage during transit, sellers are required to work with the logistics partner to resolve the issue.
   • Sellers may be liable for replacing or refunding missing or damaged products.

6. Refund Requests:

   • Refund requests can only be initiated after 30 days of the shipping date, ensuring enough time for delivery and product inspection.
   • Refunds must be processed in alignment with the platform's return policy and refund timelines.

7. Seller Support & Communication:

   • Sellers must respond to customer inquiries and support requests promptly.
   • Failure to communicate effectively with buyers can result in poor ratings or potential suspension.

8. Platform-Specific Compliance:

   • Sellers must adhere to the platform's terms of service, including those related to customer satisfaction, product quality, and timely delivery.
   • Any violation of policies, such as selling counterfeit goods or delaying shipments without cause, may lead to penalties, including the removal of listings or account suspension.

Important Notes:

• Refund Eligibility: Refund requests are only accepted 30 days after the shipping date, and sellers must ensure the product is returned unused and in its original condition.
• Lost Product Claims: Customers must file a claim for lost products within 30 days of the shipping date. Sellers are responsible for working with the logistics partner to resolve such claims and ensure customer satisfaction.

This policy outlines seller responsibilities, commission rates, and the platform's expectations. It ensures a seamless experience for both the seller and the customer, while maintaining compliance with the marketplace's policies.